Shipping Carrier

New Zealand - All standard shipping items will be shipped using Aamex. Express Shipping is sent with Overnight NZ Post shipping Option. Our couriers cannot deliver to PO Box addresses. All purchases will be at a charge to the customer unless otherwise stated.

Charges New Zealand

Orders over $125 will be shipped free of charge.

North Island Urban flat rate - $7.00

North Island Rural flat rate - $10.00

Shipping Timeframes New Zealand

All items (excluding pre-orders) will be dispatched within 2 business days of ordering. *T's & C's Apply.

New Zealand (non-rural North Island): Delivery can be expected within 1-2 business days following dispatch.

New Zealand (non-rural South Island): Delivery can be expected within 2-3 business days following dispatch.

New Zealand (rural North Island): Delivery can be expected within 3-4 business days following dispatch.

New Zealand (rural South Island): Delivery can be expected within 4-5 business days.

International

We have a flat rate of $20 for URBAN shipping to Australia for 60x90cm backdrops (or smaller).

Please enquire for shipping rates for larger designs.

We can ship globally. Please contact us directly to arrange a shipping quote for the item/s you are interested in.

Returns & Refunds Policy

We will accept returns on damaged items due to shipping but cannot accept due to change of mind.

Returns Process

Before posting your return please contact us at hello@backdropshop.co.nz with your order number and reason for return.

Please contact us for return address.

Returns must be received within 2 business days of receiving your order. Returns and exchanges received outside of the above time frame will not be accepted.

Additional shipping costs are at the expense of the customer. We will contact you to arrange the redelivery of your exchange.

Once the item has been received by our team you will either be contacted to arrange the redelivery of your exchange or issued a store credit on the original cost of the goods (excluding shipping charges). If there are signs that the item has been used or damaged after unboxing we reserve the right to refuse the return. 

Please note if a store credit is redeemed at a later date an additional freight fee will be charged, even if the credit is used towards goods over the value of $99. Free freight can only be applied once at the time of the initial transaction.

Faulty Items

We take special care to check all items are free from any faults before being sent to you. In the unlikely event that you receive a faulty item we ask that you contact us at hello@backdropshop.co.nz, outlining the issue and attaching any relevant images. Returns of faulty goods must occur within 2 business days of receiving your parcel. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear, or mishandling, will not be accepted as faulty. We offer a direct exchange on faulty goods.